A caregiver talking to a wheelchair-bound patient

Housing First is an approach to homelessness that prioritizes placing individuals and families in stable housing above other goals. Rather than requiring persons experiencing homelessness to qualify for stable housing by progressing through certain levels of housing situations, each with its own qualification criteria, Housing First moves directly to the end objective — resolving the housing situation causing homelessness.

The Housing First approach to homelessness does not require pre-conditions for acceptance into housing, nor does it link housing tenancy to participation in programs. The model anticipates that once placed in stable housing, individuals will be better equipped to manage additional needs such as urgent health concerns, chronic medical conditions, addiction recovery, and behavioral health needs. In this approach, obtaining stable housing is itself the enabling condition that allows an individual to address the concurrent issues that stem from homelessness.

Studies have shown that homeless individuals who are placed in permanent housing with wrap-around support services are better able to manage their conditions and achieve better health outcomes at a lower overall cost. For example, the Denver Housing First Collaborative reported reduced overall cost and improved health for 200 chronically homeless individuals who received housing under a Housing First approach. A Seattle Housing First study of 95 chronically homeless individuals determined the program achieved more than $4 million in savings in the first year alone, after accounting for increased housing costs.

While the results are impressive, Housing First programs can also face significant challenges. Managing multiple landlord contracts, rental payments, unit information, and client details can be daunting. Fortunately, ClientTrack is an advanced case management and housing platform that contains all the features and functionality required to run a supportive housing program, helping case managers rapidly identify available units and place clients in a suitable housing situation.

ClientTrack also includes detailed medical information to help caseworkers manage the concurrent medical needs of individuals enrolled in the program. Case managers can track and monitor progress and outcomes for behavioral health, substance abuse, chronic disease, or acute care episodes within the client case record. In addition to housing and health information, ClientTrack maintains a wealth of client information such as education, training, employment, assistance received from community providers, and other client details to assist case managers in addressing the full spectrum of human needs.


  • Care notes – Care providers, social workers, and other authorized users can record vital details of the client encounter, including assessment results, goals, and client status
  • Care plan – Individualized, custom care plans tailored to the unique needs of each client. Care plans can encompass a wide range of needs including housing, medical health, behavioral health, employment, and medication.
  • Rapid eligibility – Quickly assess client eligibility for housing programs based on custom program criteria
  • Housing management – Manage all unit housing data in one central database, including unit size, amenities, location, requirements, availability, deposits and payments.
  • Provider referrals – Quickly locate provider resources for healthcare and social services programs
  • Reporting and analytics – Data Explorer is a powerful drag-and-drop query-builder that gives you instantaneous answers to pressing questions. ClientTrack’s reporting module provides formatted reports and graphs that give deep insight into performance and outcomes

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