Coordinating Care Across the Social Determinants of Health

The delivery of social services is a complex landscape of client needs, government regulation, compliance restrictions, and resource constraints. Yet at the same time powerful opportunities are now emerging that offer the possibility to reshape the delivery of social services. The Affordable Care Act and medical payment reform are driving demand for preventive services and the inclusion of the social determinants of health in medical decision making. According to the World Health Organization, the social determinants of health (SDH) are the conditions in which people are born, grow, work, live, and age, and the wider set of forces and systems shaping the conditions of daily life.

Partnership opportunities are increasing between nonprofit, public, and private sector service organizations. Medical providers are partnering with social service programs in order to improve medical outcomes. Public sector programs are coordinating with community-based organizations to deliver needed services to targeted populations.

In such an environment, a strong case management system makes all the difference. ClientTrack was built for today’s complex, interconnected delivery networks. Information can be shared and managed across organizations and programs, with a client care plan incorporating aspects of behavioral health, medical care, and social service needs.

With ClientTrack you can manage the complexity, using new opportunities to drive programs to greater heights. For example, ClientTrack includes a medical billing module, making it easy to bill Medicaid, Medicare, or commercial payers for services provided. The ability to link a variety of funding sources (such as foundation grants, Medicaid, or direct payment) directly to service delivery makes ClientTrack ideal for managing multiple service offerings spanning behavioral health, medical care, and social services.

With HL7 integration and an open API, ClientTrack offers the unparalleled ability to communicate and collaborate across multiple providers, disciplines, programs, and service areas, thereby driving innovation in service delivery. And with an integrated case management system, EHR, and medical billing module, ClientTrack ensures smooth information transfer between clients, case managers, service providers, and payers.

ClientTrack powers a wide variety of service delivery programs such as:

  • Medical Care
  • Behavioral Health
  • Long-term Care
  • Substance Abuse
  • Eating Disorders
  • Addiction Recovery

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