Support

Support

We take a simple approach to providing comprehensive support. Clients have a direct link to the support team for issues via an integrated ClientTrack Issues System, as well as a toll-free line for emergency issues. Support is available from 7:00 AM MST to 6:00 PM MST Monday through Friday, except holidays. In addition, Eccovia Solutions provides 24/7 emergency outage support. This additional coverage includes handling of after-hours events that interrupt service to production environments within the ClientTrack hosted environments.

Submit Ticket: Click “Help” in your ClientTrack software environment.

Click “Help” in your ClientTrack environment to submit an issue 24 hours a day, 7 days a week. A support engineer will contact you as soon as possible.

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Email: helpdesk@eccoviasolutions.com

One of our dedicated support engineers will get back to you within 24 hours.

 

Call: 1-855-374-7877

ClientTrack administration users can reach our support engineers for emergency issues. Our help desk operates Monday – Friday with extended business hours (7am – 6pm MST)  to serve customers across the nation.

If you are not an administrator please submit an internal ticket.

Case Management Suite

Our comprehensive Case Management Suite is built for the unique needs of Health and Human Service organizations.

Services

Eccovia Solutions is focused on providing a wide range of services to drive your organization's success.

Company

Software Solutions for Health and Human Service Organizations

Careers

We look for talented individuals who share our love for making a difference.

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