Technical Support

Technical Support

Your ClientTrack system is fully supported by our team of professional, trained client service representatives. Our support team is ready to assist you with:

  • Troubleshooting and diagnosing system issues
  • User and account management
  • System configuration
  • Reporting and data export
  • Forms function and design
  • Other system needs

Support is provided through our integrated ClientTrack issues management system, which allows clients to submit support issues directly from within the ClientTrack case management system, or through a toll-free support line. Client support is available weekdays from 7:00 am MST to 6:00 pm MST, except business holidays. All client services are provided by representatives based in the United States so your sensitive data is never viewed or transferred to offshore call centers.

Emergency Support

When critical system outages occur, there is no such thing as standard business hours. System uptime is the number one consideration and remains our top priority. Emergency support is available 24/7 for critical performance-impacting situations such as a system outage. Events that interrupt service to ClientTrack production environments are immediately addressed at any time, day or night.

Case Management Suite

Our comprehensive Case Management Suite is built for the unique needs of Health and Human Service organizations.

Solutions

Eccovia Solutions is your perfect partner for a system that delivers healthcare and social data for better patient care and outcomes.

Resources

Learn more about ClientTrack case management through fact sheets, case studies, videos, webinars, and white papers.

Blog

Check out our blog for info on the convergence of health and social services

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