Your ClientTrack system is fully supported by our team of professional, trained client service representatives. Our support team is ready to assist you with:
- Troubleshooting and diagnosing system issues
- User and account management
- System configuration
- Reporting and data export
- Forms function and design
- Other system needs
Support is provided through our integrated ClientTrack issues management system, which allows clients to submit support issues directly from within the ClientTrack case management system, or through a toll-free support line. Client support is available weekdays from 7:00 am MST to 6:00 pm MST, except business holidays. All client services are provided by representatives based in the United States so your sensitive data is never viewed or transferred to offshore call centers.
When critical system outages occur, there is no such thing as standard business hours. System uptime is the number one consideration and remains our top priority. Emergency support is available 24/7 for critical performance-impacting situations such as a system outage. Events that interrupt service to ClientTrack production environments are immediately addressed at any time, day or night.